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SmallHD electronic devices come with a one-year limited hardware warranty. The limited hardware warranty covers defects in materials and workmanship of our products. FOCUS Series Warranty – 1 Year 500 series Warranty – 1 Year 700 series Warranty – 1 Year UltraBright series Warranty – 1 Year All Production Monitors Warranty – 1 Year   Warranty specifics:
  • Warranty period begins on the date of shipment
  • Warranty is non-transferable; products not purchased directly from SmallHD or SmallHD approved affiliates and distributors do not qualify for warranty coverage.
  • The customer shall be responsible for paying shipping charges required to return products to SmallHD for repair. SmallHD shall pay for shipping of warranty repaired products to the customer.
Dead Pixel Policy: 3 or more dead pixels warrants a replacement under the standard SmallHD warranty. What is not covered by our warranty:
  • Problems resulting from accidents, abuse, or misuse
  • Problems resulting from electrical power source issues
  • 3rd-party servicing not authorized by SmallHD
  • Failure to follow product instructions
  • Water damage
  • Scratches to the body or panel that occur as part of normal use
Burn In Policy: Burn in/ Image retention is when an image basically gets stuck on a monitor panel, this is most common in OLED / Plasma / CRT displays but it can happen on LCD displays as well. Image retention is the reason screen savers were created in the first place. This is still a concern today especially with SmallHD’s OLED products. To avoid burn in you should try not to leave the same image on the monitor for an extended period of time- even something like frame lines can burn into your monitor. Burn in is Not covered by warranty policy. Repair Policy for monitors over 2 years old:

Due to a limited availability of parts for our monitors we can only offer repairs within 2 years of your original purchase date. So to find out if your monitor  is repairable use the info below

Purchase date:

Within the past 2 years – Repairable

Longer than 2 years ago from today – Unrepairable (not repairable)

 

If you are past the 1-year mark there will be a cost associated with your repair as per our 1-year limited warranty policy.

Yes we do, If you live in a Country that we do not normally ship to, and you do purchase our products, please know that while we will still honor our Warranty, we WILL NOT pay for any shipping to or from SmallHD for Warranty Repairs.

The B-Stock monitors will be supported by a 90 day limited hardware warranty, with the exception of the LCD panel. Since many B-Stock monitors have LCD panels with imperfections, you will not be able to have the LCD replaced under warranty.
SmallHD offers a 30 day return window when items are purchased through our site directly and are returned in pristine condition. A 12% restocking fee is applicable after 14 days. Not all authorized resellers offer the same return policy as SmallHD. When purchasing a SmallHD product from an authorizer reseller, the buyer must be aware that the terms for return that are set forth by that reseller are the terms that the buyer must follow. While SmallHD will still honor the warranty on a product purchased through an authorized reseller for any manufacturing defect one year from the purchase date, SmallHD will not issue any refunds, whatsoever, for products purchased from resellers. Refunds must be sought through the authorized reseller within that reseller’s terms for the return.

We ship to Aland Islands, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Azores
Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Bermuda, Bhutan, Bonaire, Saint Eustatius and Saba, British Indian Ocean Territory, Brunei, Canada, Canary Islands, Cayman Islands, China, Channel Islands, Curaçao, Cyprus, Denmark, Darussalam, Egypt, England, Faroe Islands, Finland, France, Germany, Great Britain, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Haiti, Holland, Hong Kong, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Lebanon, Liechtenstein, Luxembourg, Macau, Madeira,, Martinique, Mexico, Monaco, Montserrat, Nepal,Netherlands, Netherlands Antilles, New Zealand, Northern Ireland,Norway, Oman, Philippines, Portugal, Puerto Rico, Qatar, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint, Martin, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Scotland, Singapore, Saint Maarten, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, United States, Vatican City, Virgin Islands (British), Virgin Islands (US), Wales

Countries we ship to with Exception

We have a few countries that we can ship to, but we can not honor our full warranty. With these countries while we will still repair monitors under warranty the purchaser will be responsible for shipping charges to and from Smallhd for the repairs. The countries are listed below. If your country is on the list please contact support so they can create the order for you.

Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Belize, Bolivia, Botswana, Brazil, Bulgaria, Burundi, Cameroon, Chad, Chile, Congo, Cook Islands, Costa Rica, Djibouti, East Timor, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, French Guiana, French Polynesia ( Tahiti ), Gabon, Gibraltar, Guatemala, Guyana, Honduras, Hungary, Ivory Coast, Kiribati, Lesotho, Macedonia, Madagascar, Malawi, Maldives, Marshall Islands, Micronesia, Morocco, Mozambique, Namibia, New Caledonia, Nicaragua, Norfolk Island, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Poland, Reunion Island, Rwanda, Samoa, Seychelles, Slovakia, South Africa, Suriname, Swaziland, Tanzania, Tonga, Tunisia, Uganda, Vanuatu, Venezuela, Wallis and Futuna Islands, Zambia, Zaire, Zimbabwe.

We have a few countries that we can ship to, but we can not honor our full warranty. With these countries while we will still repair monitors under warranty the purchaser will be responsible for shipping charges to and from Smallhd for the repairs. The countries are listed below. If your country is on the list please contact support so they can create the order for you.

Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Belize, Bolivia, Botswana, Brazil, Bulgaria, Burundi, Cameroon, Central African Republic, Chad, Chile, Congo, Cook Islands, Costa Rica, Djibouti, East Timor, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, French Guiana, French Polynesia ( Tahiti ), Gabon, Gibraltar, Guatemala, Guyana, Honduras, Hungary, Ivory Coast, Kiribati, Lesotho, Macedonia, Madagascar, Malawi, Maldives, Marshall Islands, Micronesia, Morocco, Mozambique, Namibia, New Caledonia, Nicaragua, Norfolk Island, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Poland, Reunion Island, Rwanda, Samoa, Seychelles, Slovakia, Solomon Islands, South Africa, Suriname, Swaziland, Tanzania, Tonga, Tunisia, Tuvalu, Uganda, Vanuatu, Venezuela, Wallis and Futuna Islands, Zambia, Zaire, Zimbabwe.

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