SmallHD offers a 30 day return window when items are purchased through our site directly and are returned in pristine condition. A 12% restocking fee is applicable after 14 days. Not all authorized resellers offer the same return policy as SmallHD. When purchasing a SmallHD product from an authorizer reseller, the buyer must be aware that the terms for return that are set forth by that reseller are the terms that the buyer must follow. While SmallHD will still honor the warranty on a product purchased through an authorized reseller for any manufacturing defect one year from the purchase date, SmallHD will not issue any refunds, whatsoever, for products purchased from resellers. Refunds must be sought through the authorized reseller within that reseller’s terms for the return.