What is your Return Policy
Here at SmallHD we want to help make online shopping as easy and painless as possible. Even though we believe you will be completely satisfied with your SmallHD products, we have instituted a risk free return policy. This policy will give you peace of mind knowing that if our products do not work for your situation you can return them. This is a tiered return policy depending on how long it has been since you received your order.
Day 1-14: Customer pays return shipping and receives full refund. (Restocking fee of 12% ONLY if products show scratches, or damage)
Day 15-30: Customer pays return shipping and is charged a 12% restocking fee for items returned.
Day (30+) After 30 days all sales are final (returns are not allowed)
- Refunds will be applied to the credit card on which the order was placed.
- The customer shall be responsible for paying shipping costs to return unwanted products. (after the first 48 hours)
- SmallHD reserves the right to further reduce the amount refunded if we observe physical damage to products returned for refund.
- Orders that are cancelled before they have been fulfilled* will be refunded in full.
- Fulfilled is defined as packaged and shipped.
- SmallHD does not have access to our customers’ credit card information. Our merchant services provider will administer all refunds.
If you would like to return items and are within your first 30 days of ownership please submit a support case through the following link and make sure to reference your order number: https://www.smallhd.com/Support
ATTN – Compatibility Notice-
We can not guarantee compatibility with all 3rd party devices including but not limited to (cameras, converters, recorders, wireless devices, Drones, etc) While we aim to have our devices work with all 3rd party devices there may be times when certain signal types framerates resolutions etc. will not work with a particular SmallHD product. If you purchase one of our products and find this to be the case our standard return policy applies – please send back your SmallHD product for a refund within the 30 day return period.