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SmallHD offers a 30 day return window when items are purchased through our site directly and are returned in pristine condition. A 12% restocking fee is applicable after 14 days. Not all authorized resellers offer the same return policy as SmallHD. When purchasing a SmallHD product from an authorizer reseller, the buyer must be aware that the terms for return that are set forth by that reseller are the terms that the buyer must follow. While SmallHD will still honor the warranty on a product purchased through an authorized reseller for any manufacturing defect one year from the purchase date, SmallHD will not issue any refunds, whatsoever, for products purchased from resellers. Refunds must be sought through the authorized reseller within that reseller’s terms for the return.
SmallHD electronic devices come with a one year limited hardware warranty. The limited hardware warranty covers defects in materials and workmanship of our products. DP4 Warranty – 1 Year AC7 Warranty – 1 Year DP7 Warranty – 1 Year 500 series Warranty – 1 Year 700 series Warranty – 1 Year UltraBright series Warranty – 1 Year All Production Monitors Warranty – 1 Year   Warranty specifics:
  • Warranty period begins on date of shipment
  • Warranty is non-transferable; products not purchased directly from SmallHD or SmallHD approved affiliates and distributors do not qualify for warranty coverage.
  • The customer shall be responsible for paying shipping charges required to return products to SmallHD for repair. SmallHD shall pay for shipping of warranty repaired products to the customer.
Dead Pixel Policy: 3 or more dead pixels warrants a replacement under the standard SmallHD warranty. What is not covered by our warranty:
  • Problems resulting from accidents, abuse, or misuse
  • Problems resulting from electrical power source issues
  • 3rd-party servicing not authorized by SmallHD
  • Failure to follow product instructions
  • Water damage
  • Scratches to the body or panel that occur as part of normal use
Burn In Policy: Burn in/ Image retention is when an image basically gets stuck on a monitor panel, this is most common in OLED / Plasma / CRT displays but it can happen on LCD displays as well. Image retention is the reason screen savers were created in the first place. This is still a concern today especially with SmallHD’s OLED products. To avoid burn in you should try not to leave the same image on the monitor for an extended period of time- even something like frame lines can burn into your monitor. Burn in is Not covered by warranty policy.
    Repair Policy for monitors over 2 years old:

    Due to a limited availability of parts for our monitors we can only offer repairs within 2 years of your original purchase date. So to find out if your monitor  is repairable use the info below

    Purchase date:

    Within the past 2 years – Repairable

    Longer than 2 years ago from today – Unrepairable (not repairable)

     

    If you are past the 1 year mark there will be a cost associated with your repair as per our 1 year limited warranty policy.

Here is a list of the countries that we Do Not ship to:

Afghanistan, Armenia, Azerbaijan, Belarus, Benin, Bosnia and Herzegovina, Burkina Faso,Cambodia, Cape Verde, Cote d’Ivoire, Croatia/Hrvatska, Cuba, Gambia, Ghana, Guinea, Guinea-Bissau, Iraq, Kazakhstan, Kenya, Korea, Kosovo, Kyrgyzstan, Laos, Latvia, Liberia, Libya, Lithuania, Mauritius, Mali, Mauritania, Moldova, Mongolia, Montenegro, Niger, Nigeria, Russian Federation, Romania, Senegal, Serbia, Serbia and Montenegro (Deprecated), Sierra Leone, Tajikistan, Togo, Turkmenistan, Ukraine, Uzbekistan, Vietnam.

Here at SmallHD we want to help make online shopping as easy and painless as possible. Even though we believe you will be completely satisfied with your SmallHD products, we have instituted a risk free return policy. This policy will give you peace of mind knowing that if our products do not work for your situation you can return them. This is a tiered return policy depending on how long it has been since you received your order. Day 1-14:  Customer pays return shipping and receives full refund. (Restocking fee of 12% ONLY if products show scratches, or damage) Day 15-30: Customer pays return shipping and is charged a 12% restocking fee for items returned.
  •     Refunds will be applied to the credit card on which the order was placed.
  •     The customer shall be responsible for paying shipping costs to return unwanted products. (after the first 48 hours)
  •     SmallHD reserves the right to further reduce the amount refunded if we observe physical damage to products returned for refund.
  •     Orders that are cancelled before they have been fulfilled* will be refunded in full.
  •     Fulfilled is defined as packaged and shipped.
  •     SmallHD does not have access to our customers’ credit card information.  Our merchant services provider will administer all refunds.
Day (30+) After 30 days all sales are final (returns are not allowed)  If you would like to return items and are within your first 30 days of ownership please submit a support case through the following link and make sure to reference your order number: https://www.smallhd.com/Support     ATTN – Compatibility Notice- We can not guarantee compatibility with all 3rd party devices including but not limited to (cameras, converters, recorders, wireless devices, Drones, etc) While we aim to have our devices work with all 3rd party devices there may be times when certain signal types framerates resolutions etc. will not work with a particular SmallHD product. If you purchase one of our products and find this to be the case our standard return policy applies – please send back your SmallHD product for a refund within the 30 day return period.  

Yes we do, If you live in a Country that we do not normally ship to, and you do purchase our products, please know that while we will still honor our Warranty, we WILL NOT pay for any shipping to or from SmallHD for Warranty Repairs.

We ship to Aland Islands, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Azores
Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Bermuda, Bhutan, Bonaire, Saint Eustatius and Saba, British Indian Ocean Territory, Brunei, Canada, Canary Islands, Cayman Islands, China, Channel Islands, Curaçao, Cyprus, Denmark, Darussalam, Egypt, England, Faroe Islands, Finland, France, Germany, Great Britain, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Haiti, Holland, Hong Kong, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Lebanon, Liechtenstein, Luxembourg, Macau, Madeira,, Martinique, Mexico, Monaco, Montserrat, Nepal,Netherlands, Netherlands Antilles, New Zealand, Northern Ireland,Norway, Oman, Philippines, Portugal, Puerto Rico, Qatar, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint, Martin, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Scotland, Singapore, Saint Maarten, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, United States, Vatican City, Virgin Islands (British), Virgin Islands (US), Wales

Countries we ship to with Exception

We have a few countries that we can ship to, but we can not honor our full warranty. With these countries while we will still repair monitors under warranty the purchaser will be responsible for shipping charges to and from Smallhd for the repairs. The countries are listed below. If your country is on the list please contact support so they can create the order for you.

Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Belize, Bolivia, Botswana, Brazil, Bulgaria, Burundi, Cameroon, Chad, Chile, Congo, Cook Islands, Costa Rica, Djibouti, East Timor, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, French Guiana, French Polynesia ( Tahiti ), Gabon, Gibraltar, Guatemala, Guyana, Honduras, Hungary, Ivory Coast, Kiribati, Lesotho, Macedonia, Madagascar, Malawi, Maldives, Marshall Islands, Micronesia, Morocco, Mozambique, Namibia, New Caledonia, Nicaragua, Norfolk Island, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Poland, Reunion Island, Rwanda, Samoa, Seychelles, Slovakia, South Africa, Suriname, Swaziland, Tanzania, Tonga, Tunisia, Uganda, Vanuatu, Venezuela, Wallis and Futuna Islands, Zambia, Zaire, Zimbabwe.

We have a few countries that we can ship to, but we can not honor our full warranty. With these countries while we will still repair monitors under warranty the purchaser will be responsible for shipping charges to and from Smallhd for the repairs. The countries are listed below. If your country is on the list please contact support so they can create the order for you.

Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Belize, Bolivia, Botswana, Brazil, Bulgaria, Burundi, Cameroon, Central African Republic, Chad, Chile, Congo, Cook Islands, Costa Rica, Djibouti, East Timor, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, French Guiana, French Polynesia ( Tahiti ), Gabon, Gibraltar, Guatemala, Guyana, Honduras, Hungary, Ivory Coast, Kiribati, Lesotho, Macedonia, Madagascar, Malawi, Maldives, Marshall Islands, Micronesia, Morocco, Mozambique, Namibia, New Caledonia, Nicaragua, Norfolk Island, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Poland, Reunion Island, Rwanda, Samoa, Seychelles, Slovakia, Solomon Islands, South Africa, Suriname, Swaziland, Tanzania, Tonga, Tunisia, Tuvalu, Uganda, Vanuatu, Venezuela, Wallis and Futuna Islands, Zambia, Zaire, Zimbabwe.

You will need to contact support by emailing support@smallhd.com to get a Return authorization number.
Carefully repack your monitor (preferably in its original box with the original custom packing foam) DO NOT ship monitor with any accessories! SmallHD will not be responsible for any additional damage that happens to the monitor while in transit.
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