SmallHD offers a 30 day return window when items are purchased through our site directly and are returned in pristine condition. A 12% restocking fee is applicable after 14 days. Not all authorized resellers offer the same return policy as SmallHD. When purchasing a SmallHD product from an authorizer reseller, the buyer must be aware that the terms for return that are set forth by that reseller are the terms that the buyer must follow. While SmallHD will still honor the warranty on a product purchased through an authorized reseller for any manufacturing defect one year from the purchase date, SmallHD will not issue any refunds, whatsoever, for products purchased from resellers. Refunds must be sought through the authorized reseller within that reseller’s terms for the return.
Here at SmallHD we want to help make online shopping as easy and painless as possible. Even though we believe you will be completely satisfied with your SmallHD products, we have instituted a risk free return policy. This policy will give you peace of mind knowing that if our products do not work for your situation you can return them. This is a tiered return policy depending on how long it has been since you received your order. Day 1-14: Customer pays return shipping and receives full refund. (Restocking fee of 12% ONLY if products show scratches, or damage) Day 15-30: Customer pays return shipping and is charged a 12% restocking fee for items returned.
- Refunds will be applied to the credit card on which the order was placed.
- The customer shall be responsible for paying shipping costs to return unwanted products. (after the first 48 hours)
- SmallHD reserves the right to further reduce the amount refunded if we observe physical damage to products returned for refund.
- Orders that are cancelled before they have been fulfilled* will be refunded in full.
- Fulfilled is defined as packaged and shipped.
- SmallHD does not have access to our customers’ credit card information. Our merchant services provider will administer all refunds.
You will need to contact support by emailing firstname.lastname@example.org to get a Return authorization number.
Carefully repack your monitor (preferably in its original box with the original custom packing foam) DO NOT ship monitor with any accessories! SmallHD will not be responsible for any additional damage that happens to the monitor while in transit.