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OLED panels are subject to burn in/ image retention if you leave the same image/ guideline/ frame line on an OLED panel for an extended period of time. That image/guideline/ frame line can end up being burnt in to the panel (meaning that it will stay on the image permanently). 

To help avoid this you should try not to leave the same exact thing on your screen for an extended period of time. Turning off your guides every few hours for 10-15 minutes or running video on the monitor overnight, when you are not using it, can be a good way to help avoid this. (almost like a screen saver) Here is a good video that we use for this:

https://www.youtube.com/watch?v=39HUG7QrQi8

OLED Burn In / Image Retention is not covered by warranty so please be attentive and aware of this potential possibility and try to guard against it. 

The DP6 monitor had to be discontinued due to the fact that we were unable to get all the parts needed to continue to build them. We will do our best to continue to service your monitors as best as we are able with the parts that we have available. However, we are unable to fix every issue that you may encounter with your monitor. If you would like to send in your monitor for evaluation please contact support@smallhd.com.

SmallHD electronic devices come with a one year limited hardware warranty. The limited hardware warranty covers defects in materials and workmanship of our products. DP4 Warranty – 1 Year AC7 Warranty – 1 Year DP7 Warranty – 1 Year 500 series Warranty – 1 Year 700 series Warranty – 1 Year UltraBright series Warranty – 1 Year All Production Monitors Warranty – 1 Year   Warranty specifics:
  • Warranty period begins on date of shipment
  • Warranty is non-transferable; products not purchased directly from SmallHD or SmallHD approved affiliates and distributors do not qualify for warranty coverage.
  • The customer shall be responsible for paying shipping charges required to return products to SmallHD for repair. SmallHD shall pay for shipping of warranty repaired products to the customer.
Dead Pixel Policy: 3 or more dead pixels warrants a replacement under the standard SmallHD warranty. What is not covered by our warranty:
  • Problems resulting from accidents, abuse, or misuse
  • Problems resulting from electrical power source issues
  • 3rd-party servicing not authorized by SmallHD
  • Failure to follow product instructions
  • Water damage
  • Scratches to the body or panel that occur as part of normal use
Burn In Policy: Burn in/ Image retention is when an image basically gets stuck on a monitor panel, this is most common in OLED / Plasma / CRT displays but it can happen on LCD displays as well. Image retention is the reason screen savers were created in the first place. This is still a concern today especially with SmallHD’s OLED products. To avoid burn in you should try not to leave the same image on the monitor for an extended period of time- even something like frame lines can burn into your monitor. Burn in is Not covered by warranty policy.
    Repair Policy for monitors over 2 years old:

    Due to a limited availability of parts for our monitors we can only offer repairs within 2 years of your original purchase date. So to find out if your monitor  is repairable use the info below

    Purchase date:

    Within the past 2 years – Repairable

    Longer than 2 years ago from today – Unrepairable (not repairable)

     

    If you are past the 1 year mark there will be a cost associated with your repair as per our 1 year limited warranty policy.

Yes we do, If you live in a Country that we do not normally ship to, and you do purchase our products, please know that while we will still honor our Warranty, we WILL NOT pay for any shipping to or from SmallHD for Warranty Repairs.

Sunspots are white looking circles that are almost always bigger then just one pixel, sometimes if you feel the LCD screen you can even feel a lump or burn spot on the actual screen. These occur when the sun is allowed to shine through the magnifying portion of the DP4 Viewfinder. When the sun shines through that it is intensified and can burn the screen. In strong sunlight this can happen in only a few seconds. That is why we always recommend either lifting the viewfinder when not in use or covering the eye hole with either a lens cap or anything that is convenient when not in use. We can repair your DP4 but there is a cost for this type of repair the cost is 160 dollars plus shipping. If you would like to set up the repair please send an email to support@smallhd.com and we will set up a Return Authorization for you.

Every now and then the pins on the battery brackets connection can come loose. There is a very easy way to fix this problem. You can fix that by following the insturctions in this video: https://vimeo.com/43847071

With some camera’s the DP6 cannot efficiently process the HDMI Signal. In these circumstances you may see a slight tearing in the top 1/3 or 1/8 of the screen while panning. Here is a simple trick you can try that should fix that.
In your dp6 under the advanced menu opiton, change the image flip option to HV flip, and in the system menu turn menu flip off. Then mount the DP6 upside down. This solution will fix the problem in pretty much every situation.
As a point of reference doing this will put the thumb wheel in the lower left corner of the DP6

DP6 Tutorial: http://vimeo.com/15343175
DP4 Tutorial: https://www.youtube.com/watch?v=UsNJP8jF6qw&feature=youtu.be

1. Try a different flash drive (must be below 4gb in size) this is the most common cause for problems

2. Reformat your flash drive to Fat32, if you do not know how to do this there are many instructional video’s on youtube.

3. Try installing an older version of the firmware on the monitor if that works try the newer version again.

You may have an older version of the firmware. Download the latest DP6 firmware from www.smallhd.com/support, and follow the firmware updating instructions that are found on your Quick-Start guide that came with the DP6. This should fix your issue. Please contact us if for some reason this doesn’t take care of the problem.

This intermittent power issue can usually be resolved by slightly spreading the split in the DP6 female power connector.

If you look carefully at the power center pin you will see that it is split.

Take a very small flathead screwdriver (jewelers) and push it down in the split just enough to create a small separation.

This adjustment should solve the problem. If not, please let us know and we can arrange a return for service.