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SmallHD electronic devices come with a one-year limited hardware warranty. The limited hardware warranty covers defects in materials and workmanship of our products. FOCUS Series Warranty – 1 Year 500 series Warranty – 1 Year 700 series Warranty – 1 Year UltraBright series Warranty – 1 Year All Production Monitors Warranty – 1 Year   Warranty specifics:
  • Warranty period begins on the date of shipment
  • Warranty is non-transferable; products not purchased directly from SmallHD or SmallHD approved affiliates and distributors do not qualify for warranty coverage.
  • The customer shall be responsible for paying shipping charges required to return products to SmallHD for repair. SmallHD shall pay for shipping of warranty repaired products to the customer.
Dead Pixel Policy: 3 or more dead pixels warrants a replacement under the standard SmallHD warranty. What is not covered by our warranty:
  • Problems resulting from accidents, abuse, or misuse
  • Problems resulting from electrical power source issues
  • 3rd-party servicing not authorized by SmallHD
  • Failure to follow product instructions
  • Water damage
  • Scratches to the body or panel that occur as part of normal use
Burn In Policy: Burn in/ Image retention is when an image basically gets stuck on a monitor panel, this is most common in OLED / Plasma / CRT displays but it can happen on LCD displays as well. Image retention is the reason screen savers were created in the first place. This is still a concern today especially with SmallHD’s OLED products. To avoid burn in you should try not to leave the same image on the monitor for an extended period of time- even something like frame lines can burn into your monitor. Burn in is Not covered by warranty policy. Repair Policy for monitors over 2 years old:

Due to a limited availability of parts for our monitors we can only offer repairs within 2 years of your original purchase date. So to find out if your monitor  is repairable use the info below

Purchase date:

Within the past 2 years – Repairable

Longer than 2 years ago from today – Unrepairable (not repairable)

 

If you are past the 1-year mark there will be a cost associated with your repair as per our 1-year limited warranty policy.

Yes we do, If you live in a Country that we do not normally ship to, and you do purchase our products, please know that while we will still honor our Warranty, we WILL NOT pay for any shipping to or from SmallHD for Warranty Repairs.

With some camera’s the DP6 cannot efficiently process the HDMI Signal. In these circumstances you may see a slight tearing in the top 1/3 or 1/8 of the screen while panning. Here is a simple trick you can try that should fix that. In your dp6 under the advanced menu opiton, change the image flip option to HV flip, and in the system menu turn menu flip off. Then mount the DP6 upside down. This solution will fix the problem in pretty much every situation. As a point of reference doing this will put the thumb wheel in the lower left corner of the DP6.
You will need to contact support by emailing support@smallhd.com to get a Return authorization number.
Carefully repack your monitor (preferably in its original box with the original custom packing foam) DO NOT ship monitor with any accessories! SmallHD will not be responsible for any additional damage that happens to the monitor while in transit.
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