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Here is a list of the countries that we Do Not ship to:

Afghanistan, Armenia, Azerbaijan, Belarus, Benin, Bosnia and Herzegovina, Burkina Faso,Cambodia, Cape Verde, Cote d’Ivoire, Croatia/Hrvatska, Cuba, Gambia, Ghana, Guinea, Guinea-Bissau, Iraq, Kazakhstan, Kenya, Korea, Kosovo, Kyrgyzstan, Laos, Latvia, Liberia, Libya, Lithuania, Mauritius, Mali, Mauritania, Moldova, Mongolia, Montenegro, Niger, Nigeria, Russian Federation, Romania, Senegal, Serbia, Serbia and Montenegro (Deprecated), Sierra Leone, Tajikistan, Togo, Turkmenistan, Ukraine, Uzbekistan, Vietnam.

Here at SmallHD we want to help make online shopping as easy and painless as possible. Even though we believe you will be completely satisfied with your SmallHD products, we have instituted a risk free return policy. This policy will give you peace of mind knowing that if our products do not work for your situation you can return them. This is a tiered return policy depending on how long it has been since you received your order. Day 1-14:  Customer pays return shipping and receives full refund. (Restocking fee of 12% ONLY if products show scratches, or damage) Day 15-30: Customer pays return shipping and is charged a 12% restocking fee for items returned.
  •     Refunds will be applied to the credit card on which the order was placed.
  •     The customer shall be responsible for paying shipping costs to return unwanted products. (after the first 48 hours)
  •     SmallHD reserves the right to further reduce the amount refunded if we observe physical damage to products returned for refund.
  •     Orders that are cancelled before they have been fulfilled* will be refunded in full.
  •     Fulfilled is defined as packaged and shipped.
  •     SmallHD does not have access to our customers’ credit card information.  Our merchant services provider will administer all refunds.
Day (30+) After 30 days all sales are final (returns are not allowed)  If you would like to return items and are within your first 30 days of ownership please submit a support case through the following link and make sure to reference your order number: https://www.smallhd.com/Support     ATTN – Compatibility Notice- We can not guarantee compatibility with all 3rd party devices including but not limited to (cameras, converters, recorders, wireless devices, Drones, etc) While we aim to have our devices work with all 3rd party devices there may be times when certain signal types framerates resolutions etc. will not work with a particular SmallHD product. If you purchase one of our products and find this to be the case our standard return policy applies – please send back your SmallHD product for a refund within the 30 day return period.  

If you choose UPS Mail innovations to ship your order it generally takes 14 business/working days to arrive. There are no tracking number’s with these type’s of shipments.

We ship to Aland Islands, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Azores
Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Bermuda, Bhutan, Bonaire, Saint Eustatius and Saba, British Indian Ocean Territory, Brunei, Canada, Canary Islands, Cayman Islands, China, Channel Islands, Curaçao, Cyprus, Denmark, Darussalam, Egypt, England, Faroe Islands, Finland, France, Germany, Great Britain, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Haiti, Holland, Hong Kong, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Lebanon, Liechtenstein, Luxembourg, Macau, Madeira,, Martinique, Mexico, Monaco, Montserrat, Nepal,Netherlands, Netherlands Antilles, New Zealand, Northern Ireland,Norway, Oman, Philippines, Portugal, Puerto Rico, Qatar, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint, Martin, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Scotland, Singapore, Saint Maarten, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, United States, Vatican City, Virgin Islands (British), Virgin Islands (US), Wales

Countries we ship to with Exception

We have a few countries that we can ship to, but we can not honor our full warranty. With these countries while we will still repair monitors under warranty the purchaser will be responsible for shipping charges to and from Smallhd for the repairs. The countries are listed below. If your country is on the list please contact support so they can create the order for you.

Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Belize, Bolivia, Botswana, Brazil, Bulgaria, Burundi, Cameroon, Chad, Chile, Congo, Cook Islands, Costa Rica, Djibouti, East Timor, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, French Guiana, French Polynesia ( Tahiti ), Gabon, Gibraltar, Guatemala, Guyana, Honduras, Hungary, Ivory Coast, Kiribati, Lesotho, Macedonia, Madagascar, Malawi, Maldives, Marshall Islands, Micronesia, Morocco, Mozambique, Namibia, New Caledonia, Nicaragua, Norfolk Island, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Poland, Reunion Island, Rwanda, Samoa, Seychelles, Slovakia, South Africa, Suriname, Swaziland, Tanzania, Tonga, Tunisia, Uganda, Vanuatu, Venezuela, Wallis and Futuna Islands, Zambia, Zaire, Zimbabwe.

We have a few countries that we can ship to, but we can not honor our full warranty. With these countries while we will still repair monitors under warranty the purchaser will be responsible for shipping charges to and from Smallhd for the repairs. The countries are listed below. If your country is on the list please contact support so they can create the order for you.

Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Belize, Bolivia, Botswana, Brazil, Bulgaria, Burundi, Cameroon, Central African Republic, Chad, Chile, Congo, Cook Islands, Costa Rica, Djibouti, East Timor, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, French Guiana, French Polynesia ( Tahiti ), Gabon, Gibraltar, Guatemala, Guyana, Honduras, Hungary, Ivory Coast, Kiribati, Lesotho, Macedonia, Madagascar, Malawi, Maldives, Marshall Islands, Micronesia, Morocco, Mozambique, Namibia, New Caledonia, Nicaragua, Norfolk Island, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Poland, Reunion Island, Rwanda, Samoa, Seychelles, Slovakia, Solomon Islands, South Africa, Suriname, Swaziland, Tanzania, Tonga, Tunisia, Tuvalu, Uganda, Vanuatu, Venezuela, Wallis and Futuna Islands, Zambia, Zaire, Zimbabwe.

A B-Stock monitor is a SmallHD monitor that does not meet our high quality-control standards, and/or will show slight signs of use. Since it does not meet our standards to be sold alongside our other monitors, it becomes a B-Stock that can be sold for a lower price due to its slight imperfections.
These imperfections may include:
  • Slight dings/scratches on the external body of the monitor
  • 1-5 dead pixels on the LCD panel (out of ~2,000,000 pixels)
  • Slightly dimmer panel brightness (700+ nits vs. 1000 nits for the 702 Bright) 
The general SmallHD Return Policy applies.
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