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While using a battery grip with your DSLR or mirrorless camera, you will not be able to power the camera with the FOCUS monitor. The faux battery adapter cable used to supply the camera with power is designed to fit the single battery slot that’s native to each camera body. If you like using battery grips, our suggestion is to continue using the grip to power the camera and use a Sony L Series battery to power the FOCUS monitor.
   

FOCUS Firmware Update Instructions

CAUTION: Make sure you do not lose power during firmware update

1. Download the latest .bin file version 3.3.2  

2. Drag and drop .bin file from download onto your SD card (Must be 16gb or smaller – FAT or FAT32 for Windows, MS-DOS (FAT) for Mac) 

3. Remove SD Card from computer or card reader attached to computer 

4. Insert SD card into your SmallHD FOCUS monitor 

5. Turn on your monitor 

6. Swipe left to right on your FOCUS all the way to the monitor’s Settings Menu 

7. Tap firmware update in Settings Menu and follow on-screen prompts 

8. Once the firmware is installed and the on-screen prompts tell you to reboot your monitor – Hold down the power button for at least 5 seconds and then release.

9. Press the power button again to begin operating your FOCUS monitor with the new firmware installed.

 
The barrel connector for the power output on the FOCUS monitors is a 3.5mmDia Barrel Jack and accepts a 1.1mmDia Center-Pin.
Want to know how to get started using all the cool new features and tools on your monitor? Check out these videos to help walk you learn how to use and customize your monitor:
  1. Settings Menu
  2. Peaking
  3. Histogram
  4. Focus Assist
  5. 3D LUTs (Look-up Tables)
  6. Zebra
  7. Aspect Guide
  8. Crosshair
  9. Crosshatch
  10. Exposure Assist
  11. Title Safe
 
SmallHD electronic devices come with a one-year limited hardware warranty. The limited hardware warranty covers defects in materials and workmanship of our products. FOCUS Series Warranty – 1 Year 500 series Warranty – 1 Year 700 series Warranty – 1 Year UltraBright series Warranty – 1 Year All Production Monitors Warranty – 1 Year   Warranty specifics:
  • Warranty period begins on the date of shipment
  • Warranty is non-transferable; products not purchased directly from SmallHD or SmallHD approved affiliates and distributors do not qualify for warranty coverage.
  • The customer shall be responsible for paying shipping charges required to return products to SmallHD for repair. SmallHD shall pay for shipping of warranty repaired products to the customer.
Dead Pixel Policy: 3 or more dead pixels warrants a replacement under the standard SmallHD warranty. What is not covered by our warranty:
  • Problems resulting from accidents, abuse, or misuse
  • Problems resulting from electrical power source issues
  • 3rd-party servicing not authorized by SmallHD
  • Failure to follow product instructions
  • Water damage
  • Scratches to the body or panel that occur as part of normal use
Burn In Policy: Burn in/ Image retention is when an image basically gets stuck on a monitor panel, this is most common in OLED / Plasma / CRT displays but it can happen on LCD displays as well. Image retention is the reason screen savers were created in the first place. This is still a concern today especially with SmallHD’s OLED products. To avoid burn in you should try not to leave the same image on the monitor for an extended period of time- even something like frame lines can burn into your monitor. Burn in is Not covered by warranty policy. Repair Policy for monitors over 2 years old:

Due to a limited availability of parts for our monitors we can only offer repairs within 2 years of your original purchase date. So to find out if your monitor  is repairable use the info below

Purchase date:

Within the past 2 years – Repairable

Longer than 2 years ago from today – Unrepairable (not repairable)

 

If you are past the 1-year mark there will be a cost associated with your repair as per our 1-year limited warranty policy.

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